Community Management Services for Brands That Want Real Results

POV: I hired Gimmie Social to create content for my brand.Now I never have to think about what to post ever again.

Community Management That Builds Lasting Bonds

Building a loyal community takes more than posts; it’s about real connections, conversations, and care. We manage your social channels by responding, engaging, and fostering authentic relationships that turn followers into superfans. From handling comments and messages to sparking dialogue and managing your brand’s vibe, we keep your community active, happy, and growing. Because a brand with a strong community isn’t just heard - it’s loved.

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TikTok for Grown-Ups: Why Gen X Is Driving the Platform’s Australian Momentum

What Is Community Management and Why It Works?

Community management is the real-time, human-to-human connection layer of your socials.

  • Brands with active community management see 40% higher retention
  • Speeds up customer response time and boosts satisfaction
  • Builds trust, loyalty, and a two-way relationship
Let’s manage your community
SOCIAL MEDIA IS OUR ENTIRE PERSONALITY
SOCIAL MEDIA IS OUR ENTIRE PERSONALITY
SOCIAL MEDIA IS OUR ENTIRE PERSONALITY
SOCIAL MEDIA IS OUR ENTIRE PERSONALITY
SOCIAL MEDIA IS OUR ENTIRE PERSONALITY
SOCIAL MEDIA IS OUR ENTIRE PERSONALITY
SOCIAL MEDIA IS OUR ENTIRE PERSONALITY
SOCIAL MEDIA IS OUR ENTIRE PERSONALITY

OUR Community Management
AGENCY SERVICES.

We don’t just post videos.
We create content ecosystems that grow your brand.

1
TikTok Strategy & Account Growth
Custom content calendars,trend-mapping, and performance tracking to grow your presence with purpose.
2
TikTok Video
Production
From concept to shoot to edit –we produce native TikTok content weekly (or daily, if that’s your speed).
3
Creator Sourcing & UGC
We connect your brand with real creators who match your audience and vibe.
3
Creator Sourcing & UGC
We connect your brand with real creators who match your audience and vibe.
3
Creator Sourcing & UGC
We connect your brand with real creators who match your audience and vibe.
3
Creator Sourcing & UGC
We connect your brand with real creators who match your audience and vibe.
1
Tone of Voice Development
We build a brand-safe, channel-specific voice guide so our replies sound like you, not a robot.
2
Comment & DM Engagement
We monitor and respond to all incoming messages, tags, and comments - from pre-sales questions to fan hype.
3
Proactive Engagement
We go beyond reacting - engaging with followers, similar accounts, and potential customers to boost your visibility.
4
Escalation & Customer Support Integration
We flag hot leads, complaints, or customer service issues in real time - with optional integration into your CRM or support pipeline.
5
Sentiment & Engagement Reporting
Monthly reports on engagement trends, brand sentiment, response time, and community insights.

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Community Management
EXAMPLES

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WHO WE
WORK WITH.

Whether you're just starting out on Tiktok or scaling up, we plug in wherever you need us.

E-COMMERC
EBRANDS

ready to drive
sales via content

SERVICE
PROVIDERS

wanting visibility
beyond Instagram

CHALLENGER
BRANDS

launching loud
and fast

FOUNDERS

who want to
show up, not just
be seen

MARKETERS

who know TikTok
isn’t optional anymore

WHY GIMMIE SOCIAL?

Because you don’t need a content agency that dabbles in TikTok and Instagram. You need one that lives on the platform.

We’re not repackaging social media plans from 2020. We’re building for what works today, and what will win next.

Frequently
asked
questions.

What is community management?

Community management is the human side of your social media. It’s replying to comments, DMs, and tags but also proactively engaging with your audience, building relationships, handling customer questions, and keeping the vibe on-brand 24/7.9

How is it different from social media management?

Social media management is about posting. Community management is about responding. We’re in the comments, the inbox, the mentions - having real conversations that boost loyalty, trust, and retention. One’s the show. The other is the standing ovation.

What platforms do you cover?

Instagram, TikTok, Facebook, YouTube, Twitter/X, Pinterest, Threads; you name it. We tailor engagement strategies by platform and audience behaviour, and track what’s landing where.

Why is community management important?

Because engagement is the new reach. The algorithm rewards interaction, and customers reward fast, thoughtful replies. Good community management increases visibility and brand sentiment, builds loyalty and long-term relationships, improves customer service perception, and converts passive followers into active advocates.

Can you manage our DMs and comments?

Yes, and we do it all with strategy, tone guidelines, and escalation protocols. We handle DMs (inquiries, feedback, story replies), comments and questions, tags and mentions, spam filtering and sentiment tracking. We also alert you to hot leads, PR risks, or trends we spot in real time.

Do you respond as us or as Gimmie Social?

We become your voice. Every message is sent as your brand, not ours. We create a tone-of-voice guide so that replies feel seamless, warm, and true to you - whether you’re quirky, calm, luxe, or playful.

Can community management help with conversions?

Definitely. Quick replies = more sales. Whether it's answering a product question, sending a link, or nudging someone toward checkout, the right response at the right time makes a direct impact on ROI.

GET A COMPETITOR ANALYSIS, AND USE IT TO CRUSH THEM.

Your competitors are winning.

Let’s change that. We dig into their ads, SEO, socials, and website to
show you exactly why they’re ahead, and show you how to take it back.

SOCIAL MEDIA IS OUR ENTIRE PERSONALITY
SOCIAL MEDIA IS OUR ENTIRE PERSONALITY
SOCIAL MEDIA IS OUR ENTIRE PERSONALITY
SOCIAL MEDIA IS OUR ENTIRE PERSONALITY
SOCIAL MEDIA IS OUR ENTIRE PERSONALITY
SOCIAL MEDIA IS OUR ENTIRE PERSONALITY
SOCIAL MEDIA IS OUR ENTIRE PERSONALITY
SOCIAL MEDIA IS OUR ENTIRE PERSONALITY

We can help
if you want to

We don’t just post videos. We create content ecosystems that grow your brand.

RECENT WORK

NIKE LIMITED
SPRING RELEASE

Turning it out for a household favourite.

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RECENT WORK

Stilla Display UGC

UGC video production for Stilla Shed’s new Sydney display launch, by creating UGC-style content featuring a visit and guided tour of the space, giving audiences an inside look and highlighting the brand’s latest showcase.

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RECENT WORK

Australian Plants Online Shoot

Shoot for Australian Plants Online ahead of their TikTok ads launch, creating platform-specific video content to drive engagement, ensuring the brand’s messaging was optimised for TikTok’s fast-paced, creative environment.

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RECENT WORK

TikTok Video Content For UHaul

Shoot for U-Haul Australia to showcase their newly wrapped trailer, created in collaboration with National Farmer Australia to raise awareness. The project included filming an interview with the founder, capturing detailed trailer footage, and producing supporting video content to amplify the initiative.

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RECENT WORK

Evolution Early Learning Video

Visit to Evolution Early Learning centres every two months for dedicated 2-hour video sessions. These shoots capture the day-to-day life of the childcare centres, from classroom activities to community moments. By consistently highlighting the people, spaces, and stories that make each centre unique, we help them stay connected with families and showcase their vibrant, nurturing environment.

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RECENT WORK

TikTok Video Content For Chrisco

Organised and managed a 3-day production for Chrisco, designed to build a content library for the next 12 months. We produced TVCs, UGC videos, and trend-driven content to generate authentic engagement and keep the brand connected to its audience in a meaningful way.

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Brands
we have worked with

LET’S MAKE SOMETHING PEOPLE WANT TO WATCH

Ready to get started? Drop your details below and we’ll be in touch.

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